Cities served include Dammam, Jeddah, Qassim, and Riyadh. Travel seats must bear labels or markings to indicate to us that the travel seat meets safety standards. dseyrowm1. To book for yourself and your Assistance Dog you must call us at least fourteen (14) days in advance of your planned date of travel. Please note that if you also require an escort within the airport terminal you will need to request this service when you book. However, the Customer may travel after five (5) days from the commencement of the appropriate treatment, Tuberculosis Customers with Tuberculosis will not be accepted for travel until their medical practitioner can certify they are not infectious, Asthma - Deterioration within 48 hours of travel, Head Injury - Within 2 weeks of travel or where there is air in the cranium, Ear or Sinus Pathology - Within 48 hours of travel, Phobias – Inability to cope with, or extreme fear of flying, Decompression Sickness - Requires clearance from a specialist in hyperbaric medicine, Penetrating Eye Injury - While there is air in the eye or a vitreous leak, Pneumothorax - Within 14 days of resolution, Plaster Casts - See above. On the website, travelers can choose the most suitable flights for their trips. You must at any time allow us, government officials or airport officials, to carry out security screening of you or your Baggage. If we change your Scheduled Departure Time by six (6) hours or more we will issue you a Voucher to the value of forty (40) Saudi Riyals, valid for six (6) months from date of issuance. However, and if you are not available, we will have unconditional right to search your Baggage in your absence. You may carry some of your Baggage free of charge. You must not take any item into the aircraft cabin if we determine its presence there could affect the safety and/or the security of the aircraft or any person on it. We reserve the right to charge Service Fees for additional Services you have selected to include in your Booking. The airline is a sister company of Saudia Airlines. These Conditions of Carriage are applicable unless they are inconsistent with any tariffs or laws which apply to your Contract of Carriage with us in which event such tariffs or laws will apply. Exemptions may be made for medications, baby milk/foods and special dietary requirements. TÜV/ 958-01/2001). Reply. Our address is PO Box 620, Jeddah, 21331, Kingdom of Saudi Arabia, and / or any other Carrier. And hence that’s all for the baggage policies of Flyadeal Airlines. Flyadeal: Flight Attendants are very rude. Advance arrangements may need to be made if you must travel with stretchers, dialysis machines, portable oxygen cylinders and / or other medical equipment, please call our Customer Engagement Centre to request your booking at least 48 hours before your planned travel so we can check availability. Domestic Flights - mean Flights within the Kingdom of Saudi Arabia. Fly for less… flyadeal. 7.1.22 If you have behaved in a way mentioned above on or in connection with a previous Flight and we believe you may repeat this behaviour. If you have selected a ‘Ladies First’ seat, we will endeavour to ensure that only female Customers are seated next to you, however, if for operational reasons we are unable to provide this service you will be entitled to a Credit from us of the relevant Service Fee. Such screening could be performed more than once. flyadeal aims to deliver a comfortable experience for all Customers travelling on its aircraft. Flyadeal aims to become the second largest airline in Saudi Arabia within a few years. 14.4.2 Except where these Conditions of Carriage say differently, we will not be liable to you for any compensatory damages. Share. You must collect your Hold Baggage as soon as we have made it available in the baggage hall at your Place of Destination. If you have a full leg, body or any other plaster cast which restricts your ability to sit in a standard aircraft seat you must call our Customer Engagement Centre team on 92000 0212 or +966 (0)12 653 9515 (if calling from outside the Kingdom of Saudi Arabia) before you book and at least forty-eight (48) hours before your planned travel as special arrangements must be made for you to travel. Very good customer service. Provision of a wheelchair and escort from the check-in counter to the aircraft. Tuberculosis Customers with Tuberculosis will not be accepted for travel until their medical practitioner can confirm they are not infectious. You may also carry one small container of dog food onboard in addition to your standard cabin baggage allowance. Check in was easy online with bag drop very quick. Passengers travelling with infants are also permitted to bring one personal item onto their flight as long as it is able to fit underneath the seat in front of them. Must be able to swim 50 meters unattended. 8.11 Fragile, Perishable and Valuable Items. Website - means the flyadeal website at www.flyadeal.com or any alternative you may be notified or directed to use. flyadeal’s initial fleet of brand new A320s comes in a single-class configuration. Share. Fares do not include any type of ground transport services. Fly a deal is a Saudi airline operating in the economic aviation system and is considered an economic arm of the General Organization of Saudi Airlines. It was at least 50% cheaper than Saudia and FlyNas. By completing the check‐in process we mean that you have received your Boarding Pass for your Flight and checked-in any Hold Baggage. Suitable documentation must be carried due to security issues of travelling with wire cutters. Booking Reference - means the unique alpha numeric reference we assign to you to identify your Booking. The launch of flyadeal as the Kingdom’s newest air carrier aims to serve both domestic and international destinations for leisure and business customers, Hajj and Umrah pilgrims, as well as the rising number of tourists to Saudi Arabia. ice-pick, nail clippers) considered illegal by local law, Aerosols (hair sprays, perfumes, medicines containing alcohol) exceeding 0.5KG/L per article and 2.0KG/L in total weight, Any other items which are deemed security hazards by local law, Any other items that resemble or have similar functions to the above items. Days - means calendar days including all seven days of the week. Conditions of Contract - means those statements contained in or delivered with your Booking Confirmation, identified as such and which incorporate by reference, these Conditions of Carriage and Notices. You may not carry the following items in your Cabin Baggage. 14.2.4 If we prove that the damage or loss was caused by, or contributed to by, the negligence or breach of these Conditions of Carriage or your failure to comply with applicable law, orders or requirements of any applicable country, we may be exonerated wholly or in part from liability. Jeddah Governorate, Saudi Arabia. Head Injury Within 2 weeks of travel or where there is air in the cranium. Liquids, aerosols and gels may be carried in your Cabin Baggage but must be packed in individual containers with a capacity not greater than 100 millilitres (or equivalent) and contained in one transparent re-sealable plastic bag of a capacity not exceeding 1 litre (or equivalent). Pulling issues faced by users like you is a good way to draw attention of flyadeal to your problem using the strength of crowds. The medical certificate must state you are fit to fly and are able to administer your own medication (or will be accompanied by a Carer). Gender: Female; Minimun height: 160cm; Languages: English; Minimum age of 23 years, maximum age of 35 years; Excellent personality and the ability to work with a multilateral team; Customer Service and sales experience preferred; Excellent health and fitness, and non-smoker IATA code: F3 ICAO code: FAD Web-site: www.flyadeal.com Social media profiles: Facebook, Twitter, Instagram Phone number: +966 920 00 0212 E-mail: info@flyadeal.com Main bases and hubs: Jeddah King Abdulaziz International Fleet: Airbus A320 Last update date: 24 … I’ve spoken to Kapil kumar regarding my flight cancellation. In addition, we will provide you with a Voucher to the value of one hundred and fifty (150) Saudi Riyals, valid for six (6) months from date of issuance. Registered address (not open to the public): c/ Conde de Peñalver, 5, 1º Ext.Izq, 28006 Madrid, Spain. If you change the date or time of your Flight up to 8pm KSA time on the day before your booked travel date you may transfer your pre-ordered meal to your new Flight, however, if you change your date or time of travel after 8pm on the day before your original booked travel date the Pre-Ordered meal will be cancelled and no refund or credit will be given. We will neither refund or credit you any paid amount nor be liable to you for any loss or expense you suffer if you fail to meet Check‐in Deadlines or fail to be at the boarding gate on time. We will endeavour to operate all Flights as per our published schedule, however, occasionally, we may have to cancel a Flight. We will accept an Assistance Dog accompanying you if you have a visual and / or hearing impairment or otherwise have a disability that is assisted by the Assistance Dog. If a medical certificate is required, it must include the following: Some Customers may need to travel with a Carer for their safety and comfort. This service is also available if you are planning to travel with larger valuable cabin items / musical instruments. Read full review and 1 responses→ Hide full review and 1 responses→ Updated by kapil thakur Aug 07, 2017 My no are [protected], [protected] V. Viresh.todankar Sep 18, 2017. You, your, yourself - means any person holding a Confirmed Booking who is to be carried or is carried on an aircraft, except members of the crew. If you do not claim your Hold Baggage within three months from the date we make it available, we may dispose of it without any liability to you. Customers with contagious or transmittable diseases will not be accepted for travel until the risk to other Customers has ceased to exist. Contact Us × You will be allocated two (2) seats, where possible in the first row of our cabin. We may also charge you a reasonable administration fee for processing these fines, detention costs and other charges on your behalf, as we reasonably determine. Please note that for safety reasons we limit the number of Infants we can accept on each Flight, we also limit the numbers of Infants in each row of our cabin, therefore the Booking of an Infant will be subject to availability. Any items which are larger than your Hold Baggage Allowance will be accepted for carriage only if less than 65 x 85 x 140 cm and if the relevant Service Fee is paid. 14.4.6 Nothing in these Conditions of Carriage prevents us from excluding or limiting our liability under the Convention or any laws which apply; or gives up any defence available to us under the Convention or any laws which apply; against any public social insurance body or any person liable to pay, or who has paid, compensation for the death, wounding or other bodily injury of a customer. If, while you are on board the aircraft, we determine that you have put the aircraft, or any person/item onboard, in danger; deliberately interfered with the crew in carrying out their duties; failed to obey the instructions of the crew; failed to obey the seat‐belt or no‐smoking signs; committed a criminal offence; allowed your physical or mental state to become affected by drink or drugs; failed to obey the crew’s instructions relating to drink or drugs; made a hoax bomb threat; threatened, abused or insulted the crew or other Customers or behaved in a threatening, abusive, insulting or disorderly way towards the crew or other Customers or behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other Customers, or in any other way behaved in breach of any law, regulation or statute, we may take any measures we determine reasonable to prevent you continuing your behaviour, including restraint. 7.1.16 If you have presented a Booking which you did not buy from us or our Authorised Agents. Airline Designator Code - is the two or three letters or the letter and number which identify individual Carriers in a Booking Confirmation, timetables, reservation system or elsewhere. Worst Customer service - Flyadeal. By using our services, you agree to our use of cookies. Must be split if the injury is less than 48 hours old, Fractured jaw which has been wired - Customer must carry wire cutters onboard and must travel with a Carer capable of cutting the wires if necessary. By making a Confirmed Booking you agree that you have agreed with all the terms and conditions and requirements as detailed in these Conditions of Carriage as amended from time to time. Excess Baggage - means Hold Baggage which is not included in your Cabin Baggage Allowance or your Hold Baggage Allowance, as detailed in your Fare Rules, which we may carry as Hold Baggage for an additional Service Fee. Since then they have carried more than two million passengers from all over the world. If you do not collect it within the permitted time, we may charge you a storage fee. We will not process any claims without a completed PIR. Carry approved labels (defined below). If you are unsure, check with our Authorised Representatives before going through security. To apply for this position please follow this link. Certified documentation confirming the Assistance Dog: has achieved the appropriate level of training, is trained for travel on public transport, including an aircraft cabin, is trained to meet the standards of hygiene and appropriate behaviour for an animal in a public place (including an aircraft cabin), has been trained within the past twelve (12) months, Our crew are not permitted to heat Customer’s own food since our ovens may have been used to heat other food to which you may be allergic, Our crew are not permitted to refrigerate Customer’s own food (see above), Food must be free from strong odour to avoid inconvenience to other Customers, We are unable to provide any napkins, cups, glasses etc. The first operational operation of Flyadeal airlines is scheduled to begin on the 87th National Day of the Kingdom of Saudi Arabia on 23 September 2017. Must be able to swim 50 meters unattended. I have wasted my time and only got a bottle of water. We reserve the right to deduct a reasonable administration fee from any such refund where you fail to fly with us despite a Flight being available. All of this indicates that they do not care about the customer. Read full review and 1 responses→ Hide full review and 1 responses→ Updated by kapil thakur Aug 07, 2017 My no are [protected], [protected] V. Viresh.todankar Sep 18, 2017. It is owned by the Saudi Arabian Airlines Corporation. Your free Hold Baggage allowance may be carried as specified and is subject to the conditions and limitations contained in your Fare Rules, Carrier Regulations and these Conditions of Carriage. Useful. f lyadeal also recently became the first airline in the Kingdom to open female cabin crew positions to Saudis. Travel seats approved for use in motor vehicles according to UN standard ECE R 44 -03 or later series of amendments. You must repay us any fines, detention costs and other charges we incur if you fail to obey any laws or regulations, or other travel requirements of the country to which you have travelled to or to produce the necessary documents needed by that country. In the case of internet bookings through our Website, a unique Booking Reference, will be displayed along with the Booking details on the screen upon completion of the transaction. 4.3 Taxes, Service Fees and Other Charges. To ensure you comply by the rules always check with the airport before you fly. The contents of the plastic bag must fit comfortably and the bag must be completely closed. In the reasonable exercise of our discretion, we may refuse to carry you or your Baggage if we have notified you in writing that we would not at any time after the date of such a notice carry you on our Flights. 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